Our commitment to our Customers states that if any standard product purchased from Kala Scale does not work, or if the incorrect product is shipped, return it in its original shipping carton with all accessories in “like new” condition for full credit or replacement within 30 days of purchase. Electronic components returned to Kala Scale must be properly packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available online or from our Returns Department. This policy and the 30-day limit also apply to any products drop-shipped directly from the manufacturer.
Please note that if an incorrect quantity of product was shipped, Kala Scale must be contacted within 10 days of the purchase. Upon notification, we will immediately correct the situation.
A restocking charge will apply if equipment is not in like new condition. The restocking charge is directly proportional to the amount of time and material required to return the item to resalable condition—we will make every effort to do this quickly and economically. Equipment that has been abused and/or shows signs of excessive wear and cannot be reconditioned and resold will not be accepted for return or credit after excessive wear or has been modified.
As Applied to Drop Shipments
All Kala Scale return guidelines apply to products drop-shipped directly from the manufacturer. If a perceived error occurs, Kala Scale will investigate to the best of our ability to determine if the error occurred prior to shipping, during shipping, or at the end user site. If our records and subsequent investigation indicate that the shipment was correct when it left our factory, our responsibility extends only to the Authorized Reseller, not their end user. Our standard product warranty notes that our coverage extends only to equipment and systems properly installed by an Authorized Reseller.